info@lakeandwells.com

Privacy Policy

Last Updated: October 29, 2026

Welcome to lakeandwells.com! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you place an order, we collect your name, email address, shipping address, and payment details.

  • Non-Personal Information: We may collect data such as your IP address, browser type, and browsing behavior on our site (e.g., pages visited, time spent) through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and payment processing.

  • Communicate with you about your order or respond to inquiries.

  • Improve our website, products, and customer experience.

  • Send you promotional emails or updates (only if you opt in).

3. How We Protect Your Information

We take reasonable steps to protect your data, including encryption for payment processing and secure storage of personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Third-party service providers (e.g., payment processors, shipping companies) to complete your order.

  • Legal authorities, if required by law or to protect our rights.

5. Services We Use

We use a few outside services to run this website:

  • Stripe processes payments. Your card details go to Stripe and are never stored by Lake + Wells. See Stripe’s privacy policy.

  • Netlify hosts this website, which keeps standard server logs, and receives newsletter sign-ups.

  • Web3Forms delivers the messages you send with our contact form (your name, email address and message) to our inbox.

  • Our mailing list is used only if you tick the box to join it. You can unsubscribe at any time by emailing info@lakeandwells.com.

  • Plausible counts visits to this website (pages viewed, the site that sent you, your country and device type). It uses no cookies and doesn't collect personal information. See Plausible’s privacy policy.

  • Pinterest measures how well our Pinterest ads work, using a small piece of Pinterest code (the Pinterest tag) and Pinterest cookies: for example, that a visitor who saw one of our ads later viewed a page or sent us a message. See Pinterest’s privacy policy and its ad settings.

  • The 3D viewers on our pages load from our configurator site. The fonts on this website are hosted on this website.

6. Cookies

We use cookies to enhance your browsing experience, track site usage, and remember your preferences. You can disable cookies in your browser settings, but this may affect site functionality.

7. Your Choices

  • You can opt out of promotional emails by clicking "unsubscribe" in any email we send.

  • You may request access to or deletion of your personal data by contacting us at info@lakeandwells.com.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please reach out to us at info@lakeandwells.com or 312-380-9498.